INTRODUCTION

This Returns Policy applies to all purchases made on our website. This Returns Policy is incorporated by reference to our Terms and Conditions (Terms) and any capitalised terms not defined in this Returns Policy are defined in the Terms. You agree to comply with all Terms when accessing or using our Services, including this Returns Policy.

Faulty / Defective Product

If an item is faulty, wrongly described, incorrect or otherwise in breach of Australian Consumer Law, then we will fulfill our legal obligations, which may include refunding the purchase price and delivery charges,  provided that you have followed the returns process.
If an item is found to be defective or faulty, you will be required to email Winkel about this issue at shop@winkel.au.
If the product is confirmed to have a defect, we will provide you with a replacement or a refund (at your election). We will require that you return the defective or faulty item to Winkel by post at our expense and we will contact you to provide further information regarding this process. In some circumstances, you may be instructed to dispose of the defective or faulty item in which case we will provide you with instructions to do so.
Please note that we may not be able to offer a replacement or exchange on some Products if there is no longer stock available.

Change of Mind

Winkel wants you to love and wear your purchases. Therefore, if you are not perfectly satisfied with your order, Winkel will supply a credit note or refund for return requests made within 21 days of the original order date.
We know returning an item can be disappointing, so we've made the process as easy as possible. You will need to send us an email request (shop@winkel.au) within 21 days of delivery date and: 
        - that you provide satisfactory proof of purchase (upon request from Winkel);                - the merchandise is in saleable condition (that is, the item is unworn or unused,               with all original packaging or tags attached); and
          - customer is not responsible for return shipping costs - email Winkel to arrange return.

Refunds


If you are entitled to a refund, your refund will be returned in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the same credit or debit card are required to process the refund as was originally used for the purchase.

Please allow up to 10 days for processing.

FINE PRINT

Returns received outside of 21 days may be accepted by Winkel at Winkel's sole and absolute discretion.
Returned items must be in their original condition. Garments received soiled will not be accepted and will be sent back to the customer at the customer's expense.
Consumer Guarantees
This Policy is not intended to replace or exclude any rights available to you under the Australian Consumer Law.
If you believe an item purchased from us is defective or faulty, you may have rights under Australian Consumer Law. Where there is a major failure with the item you may choose a refund, exchange or repair and compensation for any other reasonably foreseeable loss or damage. Where an item is damaged through misuse, we cannot provide a refund, exchange or repair.
Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may conflict you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL, this policy and any terms and conditions specified on our website.

Amendment
This Policy may be amended from time to time by us, without prior notice. Any purchase from us following any such amendments will be considered to be confirmation that you accept those amendments. We recommend that you check our current Terms and Conditions, before making any purchase. Our agents, 
employees and third parties do not have authority to amend this Policy or our Terms and Conditions.

Contact Us
If you have any queries regarding your return or our Returns Policy, please contact us. If there are any further issues, you may contact our Customer Service Team through email at shop@winkel.au.