Product
What is your return policy?
Pre-loved items are meticulously curated to ensure that they're in excellent condition, having been dry-cleaned and made ready for a new life. Past Season items are generally leftover stock from previous seasons, remaining new and unworn and usually still featuring their original tags.
How often do you drop new arrivals?
Typically we drop new arrivals weekly, and we love setting up your week with some lovely new items so dropping new items on a Monday evening is where it is at (for now!!)!!
Are all your products authentic?
Authenticating pre-loved items is part of our service offering, and we take it seriously at Winkel. All of our pre-loved items go through a five-step inspection process including an authentication process by our specialist Care Team to ensure it is the genuine article.
We guarantee that every item is 100% authentic and we will offer a full refund for any item that is proven not to be authentic.
What size should I take?
One minute they're fitting just right, and the next - whoosh! They've shot up like a beanstalk! But don't worry, we've got your back in the sizing game. We want to take the guesswork out of dressing your little one, so they're always looking fabulous and have some longevity in their new fit.
How do I care for my piece?
To find the care instructions for a product check the items garment label. For questions about a specific product please contact our Care team.
My Order
How do I confirm you have received my order?
We send an email confirmation for every order and it should be with you within 10minutes. If you do not receive it please check your spam/bulk folder, and if you still can't find it, please email us at shop@winkel.au.
Where can I track my order?
You will receive a shipping confirmation email containing your tracking number once your parcel has been shipped.
Returns and Refunds
What if I need to return some items?
We accept returns within 14 days of receiving your order.
